Refund Policy

Overview

We believe in fair pricing and customer satisfaction. Refund eligibility is based on subscription type and time elapsed since purchase. Paddle (paddle.com) is our Merchant of Record and processes all payments and refunds.

Refund Eligibility

Monthly Subscriptions

Refund requests must be made within 7 days of the purchase or renewal date. Refunds are issued in full, provided the refund window has not closed.

Annual Subscriptions

Refund requests must be made within 14 days of the purchase or renewal date. This extended window acknowledges the longer commitment of annual plans.

Free Trial

Cancellation during the free trial period incurs no charges. No refund is required.

Non-Refundable Situations

• Requests made after the refund window has closed.
• Subscriptions activated during a promotion or discount period (subject to promotion terms).
• Refund requests related to disputes over features, design, or performance.
• Canceled subscriptions where the refund window already passed.
• Charges incurred due to account inactivity after the initial billing.
• Refund requests for usage within the refund window (charges for overages).

How to Request a Refund

To request a refund, please contact us at [Support Email] with your order details, including:

• Subscription type (Monthly or Annual).
• Purchase or renewal date.
• Reason for the refund request.
• Order reference number or account email.

Refund Processing Timeline

• Review (24-48 hours): We review your request for eligibility.
• Approval (if eligible): Paddle processes the refund automatically.
• Bank processing (3-5 business days): Refunds are credited to your original payment method; processing time depends on your bank.

Disputes and Appeals

If you believe your refund was incorrectly denied, you may appeal within 30 days of the denial. Please provide additional context for your appeal. Appeals are reviewed case-by-case.

Paddle as Merchant of Record

Paddle (paddle.com) is the Merchant of Record for all [Company Name] transactions. Refund disputes and payment-related inquiries are ultimately governed by Paddle's policies and terms. For questions about Paddle's refund processes, visit paddle.com.

Contact Us

For refund requests or questions, please contact:
Email: [Support Email]
Phone: [Support Phone]
Address: [Company Address]

Policy Updates

We may update this Refund Policy at any time. Changes take effect upon posting. Continued subscription after updates constitute acceptance.